Pittsford Water & Sewer FAQ’s
Q.: Who runs the Water and/or Sewer Departments?
A.: The five-member Pittsford Water & Sewer Commission is appointed by the Select Board and meets on the third Tuesday of each month at the Town Offices. The Commission oversees the operations of the Water Department and the Sewer Department. On water matters, the Commission works with the Town Manager and Water Superintendent Bruce Babcock. On sewer matters, the Commission works with the Town Manager and Chief Wastewater Operator Shawn Hendee.
Q.: Where does my water come from?
A.: Pittsford is fortunate to have excellent water coming from springs located in Town Forest land on Mount Nickwackett in the neighboring town of Chittenden. It flows downhill into the Town’s reservoir located off Plains Road in Pittsford, from which it is then distributed throughout the Town. As a back-up, the Town has a well located in Florence. Each source is separately capable of supplying all the Town’s needs.
Q.: How are my utility charges calculated?
A.: Each residential customer is assigned an ERU (equivalent residential user) value for their property, usually based upon the number of kitchen sinks present.
Water charges for each ERU are based on (a) a bond charge; (b) a base allotment charge for the first 6,000 gallons of water passing through the water meter, per billing cycle; and (c) a metered water charge for each gallon of water used beyond the 6,000 base allotment, as follows:
- Bond charge $37.50
- Base charge $79.50
- $5.50 for each 1,000 gallons of use beyond the 6,000 gallon allotment ($.0055/gallon)
Sewer Charges for each ERU are based on (a) a bond charge; (b) a base allotment charge for the first 6,000 gallons of water passing through the water meter, per billing cycle; and (c) a metered sewer charge for each gallon of water used beyond the 6,000 base allotment, as follows:
- Bond charge $171.00
- Base charge $ 95.00
- $15.87 for each 1,000 gallons of water use beyond the 6,000 gallon allotment ($.01587)Q.: Not all of the water which passes through my water meter enters the sewer system, so why must I pay a sewer bill based in part on metered water flow?
A.: It is understood that all customers make use of water in some ways that do not impact the sewer system (washing cars, watering gardens, filling fish tanks, etc.). However, municipalities all across the country use metered water flows as the basis for sewer charges. It would be both impractical and cost prohibitive to isolate, at each customer’s residence/business, water flows which do not reach the sewer system. Even if this could be done, the result would be higher sewer rates for all, in order to replace lost revenue.
Q.: My bill seems higher than usual—what should I do?
A.: Check your house for leaks. If you think you may have a leak, check your meter. If it is moving, despite the fact that you are not then using water, you have a leak. Check for dripping faucets, “running” toilets, hoses left on, etc. You would be surprised how even a slow dripping faucet can increase the water usage. If you do have a leak, call your plumber. The Town is responsible only to the curb stop.
Q.: Why is my metered sewer rate so high, when compared to my metered water rate?
A.: While the Water Department has 616 customers, with 776 ERU’s, the Sewer Department has only 243 customers, with 335 ERU’s. This means that there are far fewer sewer customers paying for debt service and operations than is the case with water. Therefore, because fewer people are bearing the burden of cost, metered sewer rates are higher.
Q.: Does the Town offer a credit for filling my swimming pool?
A.: No. However, those living near a fire hydrant may have the option of purchasing water in bulk to fill a pool for a special charge based upon the size of the pool. Please contact the Town Manager (802) 483.6500 x20 for more information.
Q.: What are the billing periods?
A.: January 1 through June 30 and July 1 through December 31. Meter reading is generally done within 10 days of the end of a billing period.
Q.: What are the acceptable forms of payment and where can I pay my bill?
A.: Mail: Payment in the form of a personal check, cashier’s check or money order can be mailed to Pittsford Town Treasurer, P.O. Box 10, Pittsford, VT 05763.
In Person at Town Office Building: Cash, personal check, cashier’s check, money order, debit or credit cards may be accepted at the Town Treasurer’s Office, located in the Town Office Building located at 426 Plains Road.
Drop Box: Personal check, cashier’s check or money order may be deposited in the silver drop box located in the front parking lot at the Town Office Building, located at 426 Plains Road.
Q.: I cannot pay my bill in full before the payment deadline. What are my options?
A.: Payment deadlines are typically set 30 days from the billing date. If payment has not been received at the Town Offices (postmarks are not accepted), an 8% penalty on the delinquent balance is assessed. In addition, interest accrues at 1% per month. Contact Linda Drummond (802) 483.6500 x13 or the Town Manager (802) 483.6500 x20, if you wish to set up a Repayment Agreement to pay your balance over time. Having a Repayment Agreement in place and making promised payments in a timely fashion will help you avoid a water shut-off.
Q.: I am a landlord. May I put the bill in my tenant’s name?
A.: No. The property owner is responsible to pay utility bills.
Q.: How do I request a final bill for a closing?
A.: Call Linda Drummond at (802) 483.6500 x13